Frequently Asked Questions

General Questions

1. How do I find the right hotel?

Please look at the featured hotels at the top of each page (in the display boxes). These offer outstanding value, character or location. Then discover our directory of hotels arranged by city and category (luxury / historic / charming / airport / convenient location / business-style / budget). Most travelers find this a fast and fun way to find their ideal hotel.

2. How do I make my reservation?

After choosing your favorite hotel, click on the hotel name (or its RESERVE NOW button). This will take you to a reservations page. Enter your travel dates, guest name and credit-card information to make your reservation. If the rooms are available, you will receive an instant confirmation while you are still on-line (as well as a confirmation email a few minutes later for your records). It's that easy!

  • If you prefer to make reservations by phone, please call customer support at 1-800-641-1385.
  • If you complete the Otels reservation request page (with the flag banner on top), we will contact the hotel to check availability and reply to you within approximately 24 hours.

3. What if I need to cancel or change my reservation?

That is your option... typically up until 24 to 72 hours before your arrival date, depending on the hotel. (Please note the cancellation policy of the hotel when making your reservation.) To make changes to your reservation later, please click on the "MODIFY RESERVATIONS" tab on the home page of www.Otels.com or call customer support at 1-800-641-1385.)

If you have further questions or suggestions, please kindly e-mail us at: info@otels.com

Thank you -- and we look forward to serving you! We at Otels aim to make travel bookings simple, fast and fun.